Introduction

Gloria Stay Holiday Caravan (“Gloria Stay”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, and your rights under UK data protection legislation

Information We Collect

When you make a booking, submit an enquiry, or use our website, we may collect:

• Name

• Email address

• Telephone number

• Postal address

• Booking details

• Guest information provided as part of a booking

• Vehicle details where required by the holiday park

• Information submitted through contact forms

• Technical information such as IP address, browser type and website usage data

How We Use Your Information

We use your information to:

• Process and manage bookings

• Communicate with you regarding your stay

• Provide customer support

• Comply with holiday park requirements

• Improve our website and services

• Prevent fraud and misuse of our services

• Meet legal and regulatory obligations

We only collect information that is necessary for these purposes.

Payments

Payments made through our website are processed by trusted third-party payment providers, including Stripe.

Gloria Stay does not store or have access to your full payment card details.

Please refer to Stripe’s Privacy Policy for information on how they process personal data.

Booking Platforms

We may use third-party booking platforms and services, including Booking.com, to manage availability and reservations. Where required, booking information may be shared between Gloria Stay and these providers to manage your booking and maintain calendar synchronisation.

Please refer to the relevant provider’s privacy policy for information on how they process personal data.

Website Analytics

We use Google Analytics to understand how visitors use our website and to help improve the user experience.

Google Analytics may collect information such as pages visited, time spent on the website, device information, browser type and general geographic location. This information is used for statistical purposes and does not normally identify individual visitors.

For more information, please refer to Google’s Privacy Policy.

Cookies

Our website uses cookies to improve functionality and user experience.

You can control cookies through your browser settings. Please see our Cookie Policy for further information.

Sharing Information

We do not sell your personal information.

We may share information with:

• Payment providers

• Booking system providers

• Website hosting providers

• Holiday park management where required for your stay

• Professional advisers and legal authorities where required by law

Information is only shared where necessary.

Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration or destruction.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

• Manage bookings

• Meet legal, tax and accounting requirements

• Resolve disputes

• Enforce our agreements

Information that is no longer required will be securely deleted.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Restrict processing

• Object to processing

• Request transfer of your information

• Withdraw consent where consent is relied upon

You also have the right to complain to the Information Commissioner’s Office (ICO).

Third Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

Changes to this Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page and become effective immediately upon publication.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Email: laura@gloriastay.co.uk