1. Introduction

1.1 These Terms and Conditions apply to all bookings made with Gloria Stay Holiday Caravan.

1.2 By submitting a booking request, making a payment, or staying at the caravan, you agree to these Terms and Conditions.

1.3 References to “you” and “your” mean the person making the booking and all guests included in the booking. References to “we”, “us”, and “our” mean Gloria Stay Holiday Caravan.

1.4 References to “the park” refer to Clarach Bay Holiday Village.

2. Booking Requests and Confirmation

2.1 All bookings are subject to availability and approval.

2.2 Payment of a deposit or any other payment does not automatically create a confirmed booking.

2.3 A booking request is only confirmed when you receive a booking confirmation email from Gloria Stay.

2.4 Until a booking confirmation email has been issued, the booking remains pending authorisation.

2.5 We reserve the right to decline a booking request for any reasonable reason, including but not limited to availability errors, pricing errors, duplicate bookings, or operational issues.

2.6 If a booking request cannot be accepted, all monies paid will be refunded in full.

2.7 Bookings must be made at least 48 hours before the intended arrival date.

3. Prices and Availability

3.1 We make reasonable efforts to ensure that prices, availability, and booking information displayed on our website are accurate.

3.2 Occasionally errors may occur due to technical, synchronisation, or administrative issues.

3.3 Where an error affects a booking request, we reserve the right to decline or cancel the booking request and provide a full refund of any monies paid.

4. Payment

4.1 A deposit may be required when submitting a booking request.

4.2 The remaining balance must be paid no later than 7 days before arrival. For bookings made within 7 days of arrival, full payment is required immediately upon booking confirmation.

4.3 Failure to pay the balance by the due date may result in cancellation of the booking.

4.4 A refundable security deposit may be required and will normally be returned within 7 days of departure, subject to inspection of the caravan.

5. Guest Cancellations

5.1 Cancellations made more than 7 days before arrival will receive a full refund.

5.2 Cancellations made within 7 days of arrival are non-refundable.

5.3 Any refunds will be processed using the original payment method where possible.

6. Cancellations by Gloria Stay

6.1 In the unlikely event that we are unable to honour a confirmed booking, we will notify you as soon as reasonably possible.

6.2 Where we cancel a confirmed booking, we will provide a full refund of all monies paid.

6.3 Our liability in relation to cancelled bookings shall be limited to the refund of monies paid to Gloria Stay.

7. Check In and Check Out

7.1 Check-in is from 3:00 PM on the day of arrival unless otherwise agreed.

7.2 Check-out is by 11:00 AM on the day of departure unless otherwise agreed.

7.3 Late departures may incur additional charges.

8. Occupancy and Use

8.1 The caravan may only be used for holiday and leisure purposes.

8.2 The maximum occupancy is 6 persons.

8.3 Pets are not permitted unless specifically agreed in writing.

8.4 Smoking and vaping are not permitted inside the caravan.

8.5 Commercial or business use of the caravan is not permitted without prior written agreement from Gloria Stay.

8.6 Parties, events, gatherings, celebrations, stag parties, hen parties, drinking weekends, or similar group bookings are not permitted.

8.7 Bookings that, in our reasonable opinion, may cause nuisance, disturbance, excessive noise, anti-social behaviour, or breach the requirements of Clarach Bay Holiday Village may be refused or cancelled.

8.8 We reserve the right to refuse, cancel, or terminate a booking where we reasonably believe the booking may breach these Terms and Conditions, the park rules, site licence conditions, or applicable laws and regulations.

9. Guest Responsibilities

9.1 Guests must treat the caravan and its contents with care.

9.2 Any damage, breakages, faults, or maintenance issues should be reported as soon as possible.

9.3 Guests are responsible for the conduct of all members of their party.

9.4 Guests must comply with all park rules and reasonable instructions issued by park management.

9.5 Guests must comply with the rules and requirements of Clarach Bay Holiday Village during their stay.

9.6 The current park rules can be viewed on the Clarach Bay Holiday Village website and form part of these Terms and Conditions.

9.7 Failure to comply with park rules may result in removal from the park or cancellation of the booking without refund where required by the park operator.

10. Damage and Security Deposit

10.1 The caravan may be inspected before and after each stay.

10.2 Guests are responsible for any damage caused by themselves or members of their party.

10.3 We reserve the right to deduct reasonable costs from the security deposit to cover damage, excessive cleaning, missing items, or breaches of these Terms and Conditions.

10.4 Where costs exceed the security deposit, we reserve the right to recover the additional amount.

11. Safety

11.1 Guests must use the caravan and park facilities responsibly and safely.

11.2 Children must be supervised appropriately at all times.

11.3 Guests must comply with all health and safety signage and instructions displayed within the park.

12. Vehicles

12.1 Vehicles must be parked only in designated parking areas.

12.2 Vehicles remain entirely at the owner’s risk while on the park.

12.3 Electric vehicle charging from the caravan is not permitted unless authorised by the park.

13. Complaints

13.1 Any issues arising during a stay should be reported as soon as possible so that we have an opportunity to resolve them.

13.2 Complaints submitted after departure may limit our ability to investigate or resolve the matter.

14. Liability

14.1 Nothing in these Terms and Conditions excludes liability where such exclusion is not permitted by law.

14.2 Subject to clause 14.1, Gloria Stay shall not be liable for indirect or consequential losses arising from a booking or stay.

14.3 Guests are responsible for arranging their own travel insurance where appropriate.

15. Force Majeure

15.1 We shall not be liable for failure or delay in performing our obligations where such failure or delay arises from circumstances beyond our reasonable control.

16. Amendments

16.1 We reserve the right to amend these Terms and Conditions at any time.

16.2 The Terms and Conditions in force at the time a booking request is submitted shall apply to that booking.