Gloria Stay
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Terms & Conditions
Gloria Stay
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Booking Terms
1. Introduction
1.1. This document outlines the terms and conditions for renting and staying at Gloria Stay Holiday Caravan.
1.2. By booking and staying at our caravan, you agree to comply with these terms and conditions.
1.3. The expression ‘you’/’your’ means the person booking and/or occupier, including anyone staying with you. The expression ‘we’/’us’/’our’ refers to the Gloria Stay caravan owners/managers/operatives. ‘The park’/’The site’ refers to Clarach Bay Holiday Village, the park owner and/or manager.
2. Booking and Payment
2.1. A booking is confirmed once payment is received in full or a deposit is paid.
2.2. The full balance must be paid before the arrival date.
2.3. Bookings made by bank transfer are held for 2 hours before releasing.
2.4. A security deposit will be required at the time of booking and will be refunded 7 days after check-out, subject to the following condition 5.
3. Cancellation Policy
3.1. Cancellations made 7 days before the arrival date will receive a full refund.
3.2. Cancellations made within 7 days of the arrival date will not be refunded.
3.3. In the event of a cancellation by us (e.g., due to unforeseen circumstances), a full refund will be provided.
4. Check-In and Check-Out
4.1. Check-in time is from 3:00 PM on the day of arrival.
4.2. Check-out time is by 11:00 AM on the day of departure.
4.3. Late check-out may incur additional charges unless agreed upon in advance.
4.4. Wristbands for entertainment can be collected from reception. Each wristband is £1 per adult and under 18’s are free.
5. Use of the Caravan
5.1. The caravan is to be used solely for holiday purposes.
5.2. The maximum occupancy of the caravan is 6 persons.
5.3. Pets are not allowed in the caravan.
5.4. Smoking is not allowed inside the caravan.
5.5. Stag/Hen or similar parties are not allowed at the caravan.
5.6. Guests are responsible for keeping the caravan in a clean and tidy condition.
5.7. All guests must be aware of and comply with the park rules.Guests must report any damages to the caravan within 24 hours of check-in.
5.8. The caravan will be inspected before and after each stay. If damages are found and not reported within the specified time, the guests will be held liable for the cost of repairs or replacement.
5.9. Failure to report damages may result in the forfeiture of the security deposit, and the owners reserve the right to seek additional damages if necessary.
6. Safety
6.1. You should use the caravan and the park safely and should not cause danger to others.
6.2. You should obey all health and safety notices displayed on the park and act on the reasonable instructions of park staff in matters of health and safety.
6.3. In the interests of health and safety, we ask that children under the age of 18 are accompanied by an adult at all times between 9:00 PM and 7:00 AM.
6.4. Children should not congregate and loiter around the park.
6.5. During inclement weather, certain areas of the park may be slippery. Always wear appropriate footwear and tread with caution.
6.6. All accidents must be reported to us as soon as possible and documented in the park accident book.
6.7. You should not leave items in common areas.
6.8. The park reserves the right to remove any item that obstructs park maintenance.
6.9. You and your guests should follow the Countryside Code at all times.
7. Security
7.1. We do not accept responsibility for any personal loss or damage sustained to the caravan, vehicle, or associated property while on the park, unless such loss or damage has arisen because of our negligence.
7.2. CCTV is operational on the park for your security.
7.3. During your stay you are responsible for the security of the caravan.
7.4. You must keep all keys safe, refrain from sharing the key combination with others, and avoid actions that could compromise the security of the caravan.
7.5. Keys should be returned to the lockbox at the end of your stay.
8. Swimming Pool Safety
8.1. You must follow the procedures for use of the swimming pool and all the separate rules applicable to the pool, as displayed at the entrance.
9. Visits to the Caravan
9.1. Only individuals lawfully staying with our permission have permission to enter the park.
9.2. Your visitors must leave the park by 9:00 PM.
9.3. It is your responsibility to ensure that your visitors and all occupants adhere to the park rules.
10. Refuse Management
10.1. You must not deposit refuse outside the caravan. Use the refuse bins provided.
10.2. Recycling points are available on the park. Items must be compressed to take up less space.
10.3. Non-domestic refuse must not be disposed of on the park.
11. Vehicle Regulations
11.1. All vehicles on the park must be roadworthy, taxed, insured, and have a valid MOT.
11.2. Charging of Electric Vehicles (EVs) is not permitted via extension leads from the caravan.
11.3. You must not park anywhere except in designated spaces.
12. Behaviour Expectations
12.1. Respect the privacy of other guests and keep noise to a minimum between 7:00 AM and 9:00 PM, with absolute quiet between 9:00 PM and 7:00 AM.
12.2. Open fires, fire pits, and ground-level barbeques are not permitted, except for one barbeque per pitch.
12.3. Barbecues and parties must be finished by 9:00 PM.
12.4. Consumption of alcoholic drinks is permitted only within the boundaries of the caravan or on the park’s licensed premises.
12. Behaviour Expectations
12.1. Respect the privacy of other guests and keep noise to a minimum between 7:00 AM and 9:00 PM, with absolute quiet between 9:00 PM and 7:00 AM.
12.2. Open fires, fire pits, and ground-level barbeques are not permitted, except for one barbeque per pitch.
12.3. Barbecues and parties must be finished by 9:00 PM.
12.4. Consumption of alcoholic drinks is permitted only within the boundaries of the caravan or on the park’s licensed premises.
13. Ejection on Grounds of Behaviour
13.1. Persistent or serious misconduct may result in immediate termination of your stay, with no refund.
14. Bicycles, Scooters, and Recreation
14.1. Bicycles and scooters must be ridden responsibly and stored appropriately.
14.2. Play only in designated areas for recreation.
14.3. Flying kites, skateboards, and similar items are not permitted on the park.
15. Clubs and Bars
15.1. Children under 18 must be accompanied by a responsible adult in the clubhouse.
15.2. Underage drinking is not permitted, and identification may be required.
16. The River
16.1. Children under 18 must be supervised near the river.
16.2. Water recreation is not permitted in the river, except for fishing.
17. Liability
17.1. We are not responsible for any accidents, injuries, or loss of personal property during your stay.
17.2. Guests must ensure they have adequate travel insurance.
18. Force Majeure
18.1. We shall not be liable for any failure to provide contracted services due to circumstances beyond our control (e.g., natural disasters).
19. Amendments
19.1. We reserve the right to amend these terms and conditions at any time, with significant changes communicated to guests.
Website Usage
The Terms and Conditions were last updated on 10 January 2024
1. Introduction
These Terms and conditions apply to this website and to the transactions related to our products and services. You may be bound by additional contracts related to your relationship with us or any products or services that you receive from us. If any provisions of the additional contracts conflict with any provisions of these Terms, the provisions of these additional contracts will control and prevail.
2. Binding
By registering with, accessing, or otherwise using this website, you hereby agree to be bound by these Terms and conditions set forth below. The mere use of this website implies the knowledge and acceptance of these Terms and conditions. In some particular cases, we can also ask you to explicitly agree.
3. Electronic communication
By using this website or communicating with us by electronic means, you agree and acknowledge that we may communicate with you electronically on our website or by sending an email to you, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement, including but not limited to the requirement that such communications should be in writing.
4. Intellectual property
We or our licensors own and control all of the copyright and other intellectual property rights in the website and the data, information, and other resources displayed by or accessible within the website.
4.1 All the rights are reserved
Unless specific content dictates otherwise, you are not granted a license or any other right under Copyright, Trademark, Patent, or other Intellectual Property Rights. This means that you will not use, copy, reproduce, perform, display, distribute, embed into any electronic medium, alter, reverse engineer, decompile, transfer, download, transmit, monetize, sell, market, or commercialize any resources on this website in any form, without our prior written permission, except and only insofar as otherwise stipulated in regulations of mandatory law (such as the right to quote).
5. Third-party property
Our website may include hyperlinks or other references to other party’s websites. We do not monitor or review the content of other party’s websites which are linked to from this website. Products or services offered by other websites shall be subject to the applicable Terms and Conditions of those third parties. Opinions expressed or material appearing on those websites are not necessarily shared or endorsed by us. We will not be responsible for any privacy practices or content of these sites. You bear all risks associated with the use of these websites and any related third-party services. We will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.
6. Responsible use
By visiting our website, you agree to use it only for the purposes intended and as permitted by these Terms, any additional contracts with us, and applicable laws, regulations, and generally accepted online practices and industry guidelines. You must not use our website or services to use, publish or distribute any material which consists of (or is linked to) malicious computer software; use data collected from our website for any direct marketing activity, or conduct any systematic or automated data collection activities on or in relation to our website. Engaging in any activity that causes, or may cause, damage to the website or that interferes with the performance, availability, or accessibility of the website is strictly prohibited.
7. Registration
You may register for an account with our website. During this process, you may be required to choose a password. You are responsible for maintaining the confidentiality of passwords and account information and agree not to share your passwords, account information, or secured access to our website or services with any other person. You must not allow any other person to use your account to access the website because you are responsible for all activities that occur through the use of your passwords or accounts. You must notify us immediately if you become aware of any disclosure of your password.
After account termination, you will not attempt to register a new account without our permission.
8. Idea submission
Do not submit any ideas, inventions, works of authorship, or other information that can be considered your own intellectual property that you would like to present to us unless we have first signed an agreement regarding the intellectual property or a non-disclosure agreement. If you disclose it to us absent such written agreement, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.
9. Termination of use
We may, in our sole discretion, at any time modify or discontinue access to, temporarily or permanently, the website or any Service thereon. You agree that we will not be liable to you or any third party for any such modification, suspension or discontinuance of your access to, or use of, the website or any content that you may have shared on the website. You will not be entitled to any compensation or other payment, even if certain features, settings, and/or any Content you have contributed or have come to rely on, are permanently lost. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.
10. Warranties and liability
Nothing in this section will limit or exclude any warranty implied by law that it would be unlawful to limit or to exclude. This website and all content on the website are provided on an “as is” and “as available” basis and may include inaccuracies or typographical errors. We expressly disclaim all warranties of any kind, whether express or implied, as to the availability, accuracy, or completeness of the Content. We make no warranty that:
- this website or our products or services will meet your requirements;
- this website will be available on an uninterrupted, timely, secure, or error-free basis;
- the quality of any product or service purchased or obtained by you through this website will meet your expectations.
Nothing on this website constitutes or is meant to constitute, legal, financial or medical advice of any kind. If you require advice you should consult an appropriate professional.
The following provisions of this section will apply to the maximum extent permitted by applicable law and will not limit or exclude our liability in respect of any matter which it would be unlawful or illegal for us to limit or to exclude our liability. In no event will we be liable for any direct or indirect damages (including any damages for loss of profits or revenue, loss or corruption of data, software or database, or loss of or harm to property or data) incurred by you or any third party, arising from your access to, or use of, our website.
Except to the extent any additional contract expressly states otherwise, our maximum liability to you for all damages arising out of or related to the website or any products and services marketed or sold through the website, regardless of the form of legal action that imposes liability (whether in contract, equity, negligence, intended conduct, tort or otherwise) will be limited to the total price that you paid to us to purchase such products or services or use the website. Such limit will apply in the aggregate to all of your claims, actions and causes of action of every kind and nature.
11. Privacy
To access our website and/or services, you may be required to provide certain information about yourself as part of the registration process. You agree that any information you provide will always be accurate, correct, and up to date.
We take your personal data seriously and are committed to protecting your privacy. We will not use your email address for unsolicited mail. Any emails sent by us to you will only be in connection with the provision of agreed products or services.
We have developed a policy to address any privacy concerns you may have. For more information, please see our Privacy Statement and our Cookie Policy.
12. Export restrictions / Legal compliance
Access to the website from territories or countries where the Content or purchase of the products or Services sold on the website is illegal is prohibited. You may not use this website in violation of export laws and regulations of United Kingdom.
13. Assignment
You may not assign, transfer or sub-contract any of your rights and/or obligations under these Terms and conditions, in whole or in part, to any third party without our prior written consent. Any purported assignment in violation of this Section will be null and void.
14. Breaches of these Terms and conditions
Without prejudice to our other rights under these Terms and Conditions, if you breach these Terms and Conditions in any way, we may take such action as we deem appropriate to deal with the breach, including temporarily or permanently suspending your access to the website, contacting your internet service provider to request that they block your access to the website, and/or commence legal action against you.
15. Force majeure
Except for obligations to pay money hereunder, no delay, failure or omission by either party to carry out or observe any of its obligations hereunder will be deemed to be a breach of these Terms and conditions if and for as long as such delay, failure or omission arises from any cause beyond the reasonable control of that party.
16. Indemnification
You agree to indemnify, defend and hold us harmless, from and against any and all claims, liabilities, damages, losses and expenses, relating to your violation of these Terms and conditions, and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for our damages, losses, costs and expenses relating to or arising out of such claims.
17. Waiver
Failure to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.
19. Entire agreement
These Terms and Conditions, together with our privacy statement and cookie policy, constitute the entire agreement between you and Gloria Stay Caravan in relation to your use of this website.
20. Updating of these Terms and conditions
We may update these Terms and Conditions from time to time. It is your obligation to periodically check these Terms and Conditions for changes or updates. The date provided at the beginning of these Terms and Conditions is the latest revision date. Changes to these Terms and Conditions will become effective upon such changes being posted to this website. Your continued use of this website following the posting of changes or updates will be considered notice of your acceptance to abide by and be bound by these Terms and Conditions.
21. Choice of Law and Jurisdiction
These Terms and Conditions shall be governed by the laws of United Kingdom. Any disputes relating to these Terms and Conditions shall be subject to the jurisdiction of the courts of United Kingdom. If any part or provision of these Terms and Conditions is found by a court or other authority to be invalid and/or unenforceable under applicable law, such part or provision will be modified, deleted and/or enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions. The other provisions will not be affected.
22. Contact information
This website is owned and operated by Gloria Stay Caravan.
You may contact us regarding these Terms and Conditions through our contact page.
23. Download
You can also download our Terms and Conditions as a PDF.
